Refund policy

Refund & Exchange Policy

At Erha Collection, your satisfaction is our priority. We want you to love your purchase. If you are not entirely satisfied, we are here to help.

1. Returns & Exchanges

• Timeframe: You have 7 days from the date of delivery to request an exchange or return.

• Condition: To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.

2. Damaged or Incorrect Items

In the unlikely event that you receive a damaged item or the wrong product, please contact us immediately at erhacollection575@gmail.com with photos of the issue. We will arrange a replacement at no additional cost to you.

3. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed via your original payment method or as store credit (for Cash on Delivery orders).

4. Non-Returnable Items

• Items purchased during a Clearance Sale or special Eid Promotion are final sale and cannot be returned unless they arrive damaged.

• Shipping costs are non-refundable.

How to Start a Return

Simply email us at erhacollection575@gmail.com with your Order Number and the reason for the return. Our team will guide you through the process.